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FAQ

Can I see a sample?

Yes of course! If it’s a current stock item, these are sent out free of charge for you to keep.  Occasionally, we will ask you to return samples if they are the only ones we have in stock (after all, other people might want to view them too!).  Other items not readily available in stock may be sent to you at an additional charge”.

I don’t have any artwork to send you / my logos are not in the correct format, what can I do?

Ideally, we would ask that you send us artwork in vector graphic format (Illustrator EPS). If you don’t have this available, just send us what you have!  Our dedicated in-house graphics team will help you design the branding absolutely FREE of charge!  Nearly every other promotional company charges for this service but not Nexus Collections!

Where should I send my artwork? Will I see a proof before production?

Your Account Manager will ask you to send the artwork direct to them or you can send it to graphics@nexuscollections.com.  You will receive a free design layout of your promotional item showing the branding and detailing all the colour/s of print and the positioning.

Once you’re happy with the design, we go to print!

What is the screen charge?

The screen charge is the cost of setting up our printing processes. The cost covers the exposure of the screen/s and preparation of the branding.

Do you print to pantone? What about photographs, can you print these too?

Yes we do! We print to the Pantone Colour Matching System for most orders or alternatively if you do not have a pantone colour reference we can colour match as close as possible for you. Photographic printing or tinted gradients can also be branded using a heat transfer method.  Just let us know what you need and we will achieve it for you!

I have a unique idea for a bag but can’t see it on your website, can you help?

Absolutely YES! In fact, this is what we LOVE to do!!! We are totally geared up to manufacturing the bag YOU want to create! Our in-house graphics team are ready and waiting for your ideas and together, you will create a unique bag which no one else has ever had before! We’ll even make a FREE production sample for you to check before manufacturing!  How does that sound?

Can you source a promotional product if I don’t see it on your website?

Yes, of course we can! Just let us know what you need and we will source it for you!

How quickly can you send my order?

Our production times are noted on each product. Stock bags are available branded on a 5 day leadtime depending on artwork. If you need them branded and delivered next day, we will try our best to achieve this for you – just ask!!  Our “Build a Bag” service and other customised branding options are subject to a longer leadtime which will be confirmed to you at the point of enquiry.

Can I send my items abroad?

Yes of course you can! Just let us know the zip code and we will organise this for you.

How can I pay for my order?

We want to make life easy for you so we accept payment in all forms – cheque / BACS and all major credit cards. We also accept payment in both EUROS and USD!  All first orders are subject to proforma payment but once you have an account with us, you will be invoiced on a net 30 day term.

Do Prices shown include delivery?

Nexus dispatches worldwide therefore delivery costs varies from order to order. Once you have placed your order and confirmed the product/s, quantities and delivery address, we will confirm the delivery charge for you.

Do Prices shown include VAT?

VAT is additional to all prices quoted.

What if I’m not happy with my order?

Nexus Collections follows a 5-point check system with every order you place to ensure our customers receive exactly what they are expecting! If in the event you are not happy with what you have received, just let your Account Manager know and we will do everything to make it right!

How can I contact you?

Call us on 01694 751777, Email sales@nexuscollections.com, pop on live chat or fill out our “contact us” form. We’d love to hear from you!